Information for New Staff Members
|Page Last Updated: Mon Feb 26 14:52:53 EST 2018
As a new staff member of USCA, you will interact with technology and other resources every day. In most positions, understanding and maintaining access to these resources is essential to performing your job duties.
We suggest familiarizing yourself with the information below and completing the suggested tasks as soon as possible.
CSD and USCA's CSD Help Desk
It is the mission of CSD, and the Help Desk, to assist you in successfully utilizing technology to perform your job duties. While we can't answer every question, we do our best to assist you whenever possible. In most cases, if we don't have the information ourselves, we can help put you in contact with someone who does.
Please remember that the Help Desk should be your first point of contact for technology related questions, not the CSD Administrative staff. The Help Desk maintains detailed information on the best way to assist you with specific issues. In some cases, this is to directly resolve the issue ourselves, in others we will open a ticket or put you in direct contact with another group within CSD. In other issues, we may refer you to a web page or to Columbia's technical support groups. In all cases, we do our best to ensure that you're assisted in the most efficient way for your particular issue.
You'll find information on the Help Desk, our hours, many helpful articles, and outage and campus technology related news, here on the Help Desk website at: http://www.usca.edu/help-desk/
For information on the CSD Administrative offices, please see their web page at: http://www.usca.edu/csd/
Be sure to follow us on Twitter and Facebook to receive the latest campus technology news, outage notifications and important updates!
Get Started with Campus Technology
To get started as quickly as possible with campus technology, complete the steps below:
USCA Usernames and Passwords
Multi-Factor Authentication (MFA)
Voicemail and Phone
USCA Email and Office 365
OneDrive for Business
Your J-drive and K-drive Folders
Printing on Campus
Anti-Virus Software and Viruses On Campus
Overhead Projectors, TV's, DVD's, VCR's and Check-Out Laptops
Professional Development Workshops
Questions, Concerns and Suggestions
USCA Usernames and Passwords:
If you haven't already, you should immediately reset the passwords for your USCA Network Account, Self-Service Carolina (SSC) account, VIP and ITAMS accounts. You'll find information on each at the links below.
Once you have your accounts setup, contact your supervisor or department admin to ensure you have access to all specialized systems which might be needed for your job: printers, K-drive folders, web sites, SSC, DARS, Degree Works, Banner, etc.
USCA Network Account/Office 365: http://www.usca.edu/help-desk/faculty-and-staff/accounts-and-passwords/usca-network-account.dot
Self-Service Carolina (SSC)/VIP: http://www.usca.edu/help-desk/faculty-and-staff/accounts-and-passwords/ssc-vip.dot
Banner Information Contact: Karen Smith (x3730)
DARS Information Contact: Karen Smith (x3730)
DegreeWorks information Contact: Maureen Quinn (x3435)
EMAS Information Contact: Karen Smith (x3730).
ITAMS Information Contact: Carla Hayes (x3645)
Multi-Factor Authentication (MFA):
Beginning June 5th, 2017, many Columbia based systems such as: VIP, Self-Service Carolina (SSC), INB Banner, and many others, will require MFA for access. This change is required by SC State law and will eventually include all state systems USCA based systems will not require MFA authentication until later this year.
Multi-Factor Authentication, or MFA, requires an additional layer of security beyond your normal username and password. When you sign into a site with MFA, you submit your username and password as normal, but then a code or authentication notification is sent to your mobile device, office phone, or security token key fob. You click ok on the notification, or enter the code back into the site, depending on which type of MFA you've decided to use. Then the site automatically passes you on into the secure portion of the website without any further interaction required. Many secure systems like banking sites already require this type of security.
Set-Up MFA for your account: https://my.sc.edu/multifactor/
Additional information on MFA: http://www.usca.edu/help-desk/mfa/
Voicemail and Phone:
You will likely have a phone number and voicemail box assigned to you. If so, you should have already received a copy of your account documentation including your phone extension and voicemail box number.
You'll need to log into your voicemail box at least once by phone to setup it up and record your personal greetings. After that, voicemail messages will automatically be routed to your email inbox as an email with voicemail attachment.
Set-Up Your Voicemail: http://www.usca.edu/help-desk/faculty-and-staff/phone-and-voicemail/voicemail/
Additional information on using USCA's Phone and Voicemail System: http://www.usca.edu/help-desk/faculty-and-staff/phone-and-voicemail/
If a phone or voicemail box is required to perform your duties, but you have not yet received information from your admin or supervisor, contact them for assistance. If they still need to request your account, please have them complete the New User Account Request Form. Accounts will usually be completed within 8-business hours of the Help Desk receiving a completed request form.
USCA Email and Office 365:
USCA provides most staff members with an email account through Office 365. Office 365 is accessible from anywhere you have an internet connection by using installed clients, mobile apps and web apps in the cloud.
If you were issues a campus owned device, it will already have the latest version of Office installed. You account should be automatically configured the first time you sign into the device. Office 365 access also allows you install the latest versions of Office on up to five personally owned devices for free.
Email can be accessed using campus Windows based computer by opening the installed Outlook client or singing into Office 365 on the web. You'll be able to locate Outlook on your campus Windows device by going to: START -> ALL PROGRAMS -> Microsoft Office 2013 or Microsoft Office 2016. If you prefer to sign into Office 365 on the web, just go to: office.com and sign in with your full email address and password.
Mac users can also access email through the installed Outlook client or the web.
USCA email is also available as an Exchange or Corporate Email account using most mobile devices.
Each staff member is allotted 25GB of space for storage of email, calendar entries, contacts, etc and an additional 1TB of file storage through One Drive for Business.
Please be aware of the following restrictions:
- Email attachments are limited to 50MB total
- Files with an extension of ZIP and EXE will are not allowed as attachments to or from your USCA email account.
- File uploaded or synched with OneDrive cannot be larger then 2GB each and must not contain special characters in the file name.
More information on your @usca.edu account: http://www.usca.edu/help-desk/faculty-and-staff/office-365/usca-email/
Setup email on your mobile device: http://www.usca.edu/help-desk/faculty-and-staff/office-365/usca-email/get-email-on-your-device.dot
OneDrive for Business:
Your Office 365 account includes 1TB of cloud storage for your files and data. You can access your OneDrive files from anywhere you have an internet connection and from just about any device.
OneDrive Setup and Usage: http://www.usca.edu/help-desk/faculty-and-staff/office-365/onedrive-setup.dot
Your J-drive and K-drive Folders:
Each staff member assigned a USCA Username also receives an allotment of storage space on the local network for personal work related files. This storage are is referred to as your J-drive.
You'll access your J-drive from Windows based systems by opening Computer and double-clicking the J-drive icon. From Mac bases systems your J-drive is accessed by clicking the Home icon on your desktop.
Files stored on your J-drive are accessible from any campus computer but ONLY by you and CSD/Help Desk staff members. You can also access your J-drive from non-campus computers via VPN.
Currently there is a limit of 2GB per user on J-drive..
Your department may also maintain one or more folders on the K-drive. If so, your admin or supervisor will need to contact the Help Desk to have the appropriate access to these folders granted to you.
Access the J and K-drives from non-campus computers: http://www.usca.edu/help-desk/faculty-and-staff/campus-network/access-network-drives-and-folders-from-non-usca-systems.dot
Printing on Campus:
USCA provides printing in most offices using Dell or Xerox printers. These should have already been configured for usage on your assigned office computer. If they have not already been configured, feel free to contact the Help Desk for assistance in doing so. (You will need to know the name of the printer, your computer system number and your room number when calling.)
In some cases, printer access in your area may be restricted. If so, your admin will need to send a message to either firstname.lastname@example.org (for Dell printers) or Ray Bolen (for Xerox printers) requesting you be granted access.
The campus also maintains a network of student accessible printers via its PacerPrint system. These printers are located in all student labs, the dorms and some specialized classrooms. If you need access to any of these printers for your work related printing, please contact the Help Desk for assistance. However, please note that printing to PacerPrint printers will result in charge-backs to your department on an annual basis.
How to Add a Network Printer: http://www.usca.edu/help-desk/faculty-and-staff/printing/adding-a-printer.dot
Setting Your Default Printer: http://www.usca.edu/help-desk/faculty-and-staff/printing/set-default-printer.dot
Information on PacerPrint: http://www.usca.edu/help-desk/current-students/printing/pacerprint-faq.dot
Accessing Network Resources and Computers from Off-Campus:
If for any reason you need to access your J-drive, K-drive folders or your Windows based office computer from off-campus or using your personal laptop, you will first need to install USCA's VPN client on the computer you'll be using to access these resources.
Once you have VPN installed, you can connect directly to the J and K-drives, or use Remote Desktop to access your office computer. Please note however, that configuring your office computer for remote access does reduce some of its built in security layers. So be sure to check with your supervisor before requesting this set-up. Be aware that your job functions may not allow this configuration due to security concerns.
Installing VPN: http://www.usca.edu/help-desk/vpn/
Accessing J and K-drives from Off-Campus: http://www.usca.edu/help-desk/faculty-and-staff/campus-network/access-network-drives-and-folders-from-non-usca-systems.dot
Connecting Your Personal Laptop to the Network: http://www.usca.edu/help-desk/faculty-and-staff/campus-network/connect-using-a-non-usca-system.dot
Anti-Virus Software and Viruses On campus:
All campus owned computers have the Symantec anti-virus software installed. If at any time, Symantec pops up a warning regarding possible detection of a virus, spyware, or any other malware related issue, you should immediately contact the Help Desk for assistance.
A few things to keep in mind regarding viruses on campus:
- Many spyware/viruses will attempt to mimic anti-virus software warnings, by stating that your system is infected with viruses. For this reason, if at any time you see ANY such warning, we ask that you not continue using your system until after you have contacted the Help Desk and we have eliminated any threat from your system. If you do continue using your system, you are taking a serious risk of further infecting your system and those of your coworkers.
- No one from CSD or the Help Desk will ever ask for your password through an email. Any email you receive which requests this information should immediately be forwarded to email@example.com and then deleted from your mailbox.
- NEVER open an attachment with an extension of EXE or ZIP, without first contacting the sender to ensure that they did in fact send you the attached file. Many viruses spread by using these file types. For this reason these file types are automatically striped from emails going to or coming from your USCA email address.
- If for any reason the Help Desk or CSD requests you disconnect your computer from the network, or do so themselves due to an infection on your system, you MUST NOT reconnect this cable yourself. Doing so can cause an immediate spread of infection to your coworkers computers, do damage to the network and servers, and could lead to expensive damage to other network resources and components.
Overhead Projectors, TV's, DVD's, VCR's and Check-Out Laptops:
Projectors, SmartBoards, Interactive Displays, Classroom Speakers, TV's, DVD's and VCR's on campus are considered instructional technology and are supported by the Instructional Services group. Requests for assistance with these devices should be directed to Instructional Services at extension 3313.
If you need any of the above devices, or a laptop to use for a presentation, you should also contact Instructional Services.
Laptops needed for temporary use off-campus, when none is available from your department, may be requested from the CSD Administrative offices and specifically Linda Cox at extension 3355. If none are available from our Administrative offices, you may also contact the Help Desk directly at 803-641-3391. We sometimes have extra recovered laptops from replaced equipment which may be available for checkout for short periods of time. Please keep in mind that these check out laptops are in limited supply and should be used for business purposes only.
Professional Development Workshops:
CSD and the Help Desk provide workshops for faculty and staff on various software packages and technology topics throughout the year.
Current workshop schedule: http://www.usca.edu/help-desk/faculty-and-staff/professional-development/
Questions, Concerns and Suggestions:
If you ever have a question, concern or suggestion regarding technology on campus, please contact the Help Desk at: firstname.lastname@example.org or call us at 803-641-3391 (from non-campus phones) and HELP (from campus phones)
8am - 8pm Monday -Thursday
8am - 5pm Friday
Closed Saturday - Sunday
Closed Campus Holidays
The Help Desk is located in B&E Suite 238
803-641-3391 from non-campus phones
x4357 from campus phones
After-Hours Outage Reporting
Call or Text 803-265-5266