Get Ready for Summer and Fall 2014


Page Last Updated: Tue Feb 24 15:48:46 EST 2015   

   

Long lines at the Help Desk during the first week of Spring 2014.

Don't get stuck in those long Help Desk lines your first days on campus!

Technology never stops changing. Campus technology is no different. Whether you're a new or returning student, give the information below a quick read to help ensure your first days back on campus are free of tech related issues. Avoid those long lines at the Help Desk!

If you run into an issue, you're welcome to bring your system by the Help Desk so we can help you through any troublesome steps.

Remember, we're open all summer too.  If you need help just email or give us a call to setup an appointment.


Important Information for Fall 2016

Appointments available all year!  Instead of waiting until classes start, stop by any time for assistance!  To ensure someone will be here to help you quickly be sure to call or email for an appointment.  We'll sit down with you in the lab or one of our offices, walk you through setup of all your accounts and devices, and answer any questions you might have about technology on campus.

5 GHz wireless adapters work best on campus offering a greatly improved connection.  If you're buying a new computer or wireless adapter be sure it supports connecting to wi-fi at 5GHz (your sales person should be able to assist you with this).  5GHz adapters offer a much more stable connection resulting in vastly improved performance on the campus wi-fi over older 2.4GHz adapter connections.

FREE Ethernet cables are available to all housing residents.  Have a bad wi-fi connection in your room?  Bring your device by the Help Desk...it could be something easy to correct.  If we can't fix it, you can opt to go wired instead.  Just request your free Ethernet cable.  Only one cable per housing resident with current USCA ID card.

Wireless printers have proven to be the #1 cause of students dropping Wi-Fi connections in housing. Wireless printers are no longer allowed on campus because a printer's wireless connection interferes with secure networks causing those in surrounding areas to be kicked off Wi-Fi.  If you plan to bring a printer to campus, any wireless features must be disabled and a USB cable used instead to connect to your computer. The Help Desk can help you find instructions for disabling wireless on your printer. 

Windows XP is no longer supported on campus networks!  Microsoft ended support for Windows XP on April 8th, 2014.  Campus support for XP ended May 8th, 2014. XP systems are no longer able to connect to the campus network.

Students have their own secure 250Mb/s network called PacerStudent.  You should not connect to PacerNet, PacerGuest or any other campus network.  Student owned devices which accidentally connect to another network will need to be switched over to the PacerStudent connection.  PacerGuest is not secure and using it puts your devices at risk.  PacerNet is optimized for connections to administrative and staff systems, meaning you'll get less bandwidth for sites like my.usca, Blackboard, Facebook, YouTube, gaming, etc.

To make sure you're ready, complete each of the steps below BEFORE arriving on campus. 


Steps to Complete Before You Arrive

If you are a new or returning USCA student, you should complete the steps below before arriving on campus to avoid unexpected problems connecting WiFi.

If you're unable to complete these steps, the Help Desk staff and volunteers are available to provide troubleshooting assistance. 

 

Make Sure Your Accounts are Ready to Use

Students have three main accounts: Self Service Carolina (SSC), Network (USC Network) and PacerStudent.  It's vital that each is working properly as soon as possible. SSC is required for registering for orientation and housing, updating personal information, resetting some other accounts, and registering for classes. Your Network account is used to access email and Blackboard.  PacerStudent will be needed to access PacerStudent WiFi, log into campus computers, print and access any other website ending in usca.edu.

LINKS FOR THIS STEP
Setup Usernames and Passwords:
http://www.usca.edu/help-desk/new-students/setup-usernames-and-passwords/

Reset Your Passwords:
http://www.usca.edu/help-desk/new-students/reset-your-passwords.dot 

 

Check the Minimum System Requirements

We want everyone's tech to work together, so, all computers and wireless devices connected to PacerStudent must meet a set of minimum requirements.

Most computers and wireless devices purchased within the last two to three years will easily meet the minimum requirements. Keep in mind though that meeting the minimum requirements will provide only a minimum experience.  For best results, your equipment should exceed the minimum wherever possible. You'll find the minimum computer and device requirements included as part of the Recommended Specifications page.

LINKS FOR THIS STEP
Recommended Specifications:

http://www.usca.edu/help-desk/new-students/recommended-computer-specifications.dot

 

Make Sure your System is Free of Malware

Connecting to PacerStudent and the internet may not be possible if your system is infected with malware (viruses or spyware).  These rouge programs often make it difficult or impossible to complete required system updates.  Infections can actually disable security software altogether.  It's not uncommon for infections to go completely unnoticed until they're detected by our network security software (Impulse SafeConnect)...the main reasons we require all system to connect though it.

We suggest installing Malware Bytes Anti-Malware (MBAM) on your system to eliminate malware before you arrive.  MBAM has great tutorials on its web site.  After you've run MBAM on your system, you'll likely see just how infected it really was.  Infections lucking in the background of a system often number in the hundreds; quite a shock when everything seemed ok.

Install or Update Antivirus Software

Once you've gotten rid of everything you can with MBAM, you'll want to update your anti-virus software.

If your anti-virus software updates properly and doesn't run into errors, it is probably still in good working order.  If so, you'll want to use it to run a full system scan.

If your anti-virus software won't update or runs into problems, it's likely corrupted by the infections you found earlier. You'll need to replace it.  You can either re-install and update your current software, or download a reliable free anti-virus program.  We suggest AVAST! Free Home Edition for Windows and Sophos for Mac. Both are also available for mobile devices. What ever you choose, be sure to update your anti-virus software completely and then run a full system scan.

Uninstall File-sharing Software

Now is also a good time to uninstall file-sharing programs such as uTorrent, Limewire, Bearshare, FrostWire, or similar software.  Many of these will be removed by virus and malware scans because they're the most likely source of infection for your system.  Please be aware: illegal file sharing is not allowed on PacerStudent.  Any student caught illegally sharing files of any kind faces loss of network privileges and possible Judicial charges (as explained in the USCA Student Handbook).

LINKS FOR THIS STEP
Malware Bytes Anti-Malware (MBAM):
http://www.malwarebytes.org/mbam.php

AVAST! Free Home Edition:
http://www.avast.com 

Sophos for Mac:
http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx 

 

Perform Operating System Updates

Keeping your OS (Windows or OS X) up-to-date is the most important step in protecting your system and PacerStudent from virus and malware outbreaks.  You should always leave Automatic Updates turned on and complete any critical or important Updates as they become available.  SafeConnect will not allow your system full access to PacerStudent until all recommended updates are completed successfully.

Depending on how well your system has been maintained, an update may take as little as five minutes or several reboot cycles  For more information on Windows Update see this section at the Microsoft site.  For information on updating Mac OS X please see this article in the OS X Knowledge Base.

LINKS FOR THIS STEP
Windows Updates:

http://www.microsoft.com/windows/downloads/windowsupdate/default.mspx 

Mac/OS X Updates:
http://support.apple.com/kb/ht1338 

 

Install Impulse SafeConnect

You can install the Impulse SafeConnect software from any computer with an internet connection, you'll just need your PacerStudent Username and Password.  To download SafeConnect, click here.

Install PacerStudent Wireless Profile

If you plan to use wireless while on-campus, you will also need to install the PacerStudent Wireless Profile (this is required for students residing in campus housing and commuting students).

Please note that although we are asking you to install the Wireless Profile before arriving on campus, you obviously won't be able to connect to PacerStudent until after you've arrived on campus. It's important that you install the Profile before you arrive, so PacerStudent immediately connects when you get to campus.

Windows: We've created an automated installer set-up on Windows.  You can download the installer here.

Mac: Mac users should be able to simply connect to the PacerStudent connection when it is detected.  Accept all defaults and certificates and your system should connect without issue.  If you do run into a problem, you'll need to see us for assistance.

Mobile Devices: Most Android, Windows mobile and iOS devices will connect easily to PacerStudent. Just enter your PacerStudent Username and Password when requested.

LINKS FOR THIS STEP
Impulse SafeConnect:
http://www.usca.edu/help-desk/current-students/campus-network/impulse/

PacerStudent Wireless (for Vista, Win 7 and Win 8):
http://www.usca.edu/help-desk/current-students/campus-network/pacerstudent-wireless/vista/

Alertus Emergency Notification Software

USCA provides emergency notification software (Alertus) for installation on personally owned computers.  Alertus is also installed on all campus owned computers. When an emergency occurs a fullscreen emergency alert notification displays on screen until acknowledged by the user.  For more information on Alertus (including installation instructions) please see the Alertus Installation page here.

LINKS FOR THIS STEP
Alertus:
http://www.usca.edu/help-desk/alertus/index.dot

 

Install Additional Software and Updates

If you'll be taking any classes or testing online you'll also want to install VPN software and update Flash and Sliverlight players.

Pulse Secure VPN

VPN (virtual private networking) software lets you connect to campus resources from off-campus and use them as if you were still on-campus. This is especially helpful if you need to access files stored on the local network.  Instructions for VPN installation can be found here.

Flash and Silverlight Players

If you're taking tests online (such as Nursing Students) you must update Flash and Silverlight players.  Even if you won't be taking classes or tests online, it's still a good idea to update these two packages since they are used for viewing many sites across the web.

LINKS FOR THIS STEP
Junos Pulse VPN:
http://www.usca.edu/help-desk/vpn/

Flash Player:
http://get.adobe.com/flashplayer/

Silverlight:
http://www.microsoft.com/silverlight/


8am - 8pm Monday -Thursday
8am - 5pm Friday
Closed Saturday - Sunday
Closed Campus Holidays


The Help Desk is located in B&E Suite 238
803-641-3391 from non-campus phones
x4357 from campus phones
help@usca.edu

After-Hours Outage Reporting
Call or Text 803-265-5266