MFA/DUO for Columbia Systems
(For a complete overview of MFA Setup and Usage click the video above or click here.)
Most systems managed by the USC-Columbia campus are protected by Mutlifactor Authentication (MFA) using the DUO Security system. The primary system protected by MFA is Self-Service Carolina (SSC). SSC is used for many of your basic administrative needs as a student: class registration, housing, financial aid, etc. You will need to complete MFA setup to have access to these areas.
Please read the information below before proceeding:
The link below will take you to the MFA support pages on the USC-Columbia website. Those pages will walk you through the MFA setup process with relative ease. To ensure a smooth setup, we suggest viewing the MFA Overview video available here before proceeding into the setup process.
Please keep in mind that the pages and instructions found on the USC-Columbia website, will refer to your USC Network ID, or USC Network Username, several times. This account is also used to sign into Blackboard but is *NOT* the same as your PacerStudent account which is used to sign into things like your @usca.edu email account, Office 365, local computers on the USCA campus, USCA Wi-Fi, and other local systems. If you're confused which account you need to use, please contact the USCA Help Desk before continuing. You can reach us at 803-641-3391.
You'll also find a few links below for local USCA pages which might help you solve some common issues other USCA students have encountered. If you run into these issues, or any others, and need assistance, please contact the USCA Help Desk at 803-641-3391 or firstname.lastname@example.org for assistance. We can help you quickly solve most MFA and account related issues.
Again, if you run into any issues, please contact the USCA Help Desk. Don't frustrate yourself unnecessarily by attempting to solve an MFA or account issue on your own when a quick call to the Help Desk could solve it for you quickly and easily.
Setup Multfactor Authentication (MFA) and DUO Security
**Click here to go to the Multifactor Authentication support pages on the USC-Columbia website**
Help for MFA/DUO Issues Experienced by USCA Students
Getting "Access denied" error?
This is a common issue with a very simple fix. Click the link below for instructions.
Correct the MFA "Access denied" error
Error says you need to setup your "VIP security questions":
During MFA setup you'll be asked to provide an answer to one of your VIP security questions. If you have forgotten what those are, or have never set them up, you'll need to reclaim your VIP ID to set them. Just click the link below, answer the questions presented and then select and set your security questions. Once you've done that, you should be able to complete MFA setup.
Reclaim your VIP account to set security questions
8am - 8pm Monday -Thursday
8am - 5pm Friday
Closed Saturday - Sunday
Closed Campus Holidays
The Help Desk is located in B&E Suite 238
803-641-3391 from non-campus phones
x4357 from campus phones
After-Hours Outage Reporting
Call or Text 803-265-5266