..::The Computer Services Department Helpdesk::..

COMPUTER SERVICES HELPDESK

USCA's Computer Services Helpdesk is located on the second floor of the Business and Education Building. We are in the main technology suite, room 238, adjacent to the 24-hour Computer Lab.

The Helpdesk is staffed by four full-time staff members, and several well trained student workers, who are available to assist you during normal business hours. Student workers are also available to assist you with any after-hours issues.

All USCA students, faculty, and staff seeking computer-related technical assistance are welcome to stop by for walk-in assistance, or contact us at 803-641-3502 (off-campus), 4357 (on campus), or by eMail at help@usca.edu.

HELPDESK HOURS
Monday - Thursday	8AM - 10PM
Friday	8AM - 5PM
Saturday - Sunday	CLOSED
HOURS SUBJECT TO CHANGE

SERVICES PROVIDED BY HELPDESK

Troubleshoots basic computer problems; issues requiring extensive amounts of time or resources may be escalated to others groups within CSD (Level II or Level III) depending on the nature of the problem. Please Note: We are also not authorized to perform warranty related work on student, faculty or staff personal equipment.

Provides follow-up to ensure problems are resolved efficiently.

Manages/troubleshoots supported academic software installed on all campus computers.

Manages computer labs and student workers.

Interacts with USC Columbia to establish mainframe accounts, reset mainframe passwords.

Establishes local area network (LAN) user IDs, resets LAN passwords and creates shared areas for classes.

Establishes faculty, staff and student email accounts.

Schedules and teaches classes for common software applications for students, faculty and staff.

Assists faculty with incorporating technology in their classes.

Schedules reservations for the computer rooms CSD is in charge of (B&E 238A, 238E, 238F, 236A, H&SS 106, H&SS 108, SCI 100). Room availability can be checked online here.

NEWS & INFO
VISTA RUNNING SLOW? GET TIPS TO SPEED IT UP (EXTERNAL LINK)
TROUBLESHOOTING VPN CONNECTIONS CLICK HERE FOR ASSISTANCE
INTERNET EXPLORER SECURITY CERTIFICATE ISSUE CLICK HERE FOR ASSISTANCE
VPN SERVERS UPGRADED NEW SOFTWARE REQUIRED
PROBLEM VIEWING OFFICE 2007 FILES? DOWNLOAD THE COMPATIBILITY PACK
INFORMATION ON INTERNET SCAMS READ MESSAGE FROM USC POLICE
NEW EMPLOYEE REGISTRATION FORM
UPDATED: 04/21/2008 @ 4:35PM