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CSD Helpdesk FAQ
Trend OfficeScan Anti-Virus
(Updated 08/16/2006)
All systems connecting to the USCA Network must have the latest version of an approved anti-virus program installed to access the network. USCA provides all current students, faculty and staff with a free copy of Trend OfficeScan Anti-Virus to meet this requirement (this policy may change in the future).
You may obtain a copy of Trend for install from the VIP website: https://vip.sc.edu. Please use the instructions below to complete the install. If you have access to a printer, we suggest printing this page before beginning installation.
If needed, the Helpdesk staff can also assist you with the install. If you require assistance, stop by, or contact the Helpdesk at extension 4357 (on-campus) or 803-641-3502 (off-campus).
Trend is the official Anti-Virus software for USCA, however, the network does accept other popular brands of anti-virus software. While others software is accepted, CSD and the CSD Helpdesk are able to provide only very limited assistance with these products
Use the instructions below to install Trend OfficeScan Anti-Virus software on your system.
Installing Trend Anti-Virus
To install Trend, please go to the following link: https://vip.sc.edu/ You'll need to login using your VIP username and password (this should have already been provided to you). After logging in, at the main menu select Technology, then click on Software Distribution and choose your operating system from the list shown.
If you have any issues while attempting install, stop by or contact the Helpdesk at extension 4357 (from on-campus) or 803-641-3502 (off-campus) fora ssistance.
Clean Access does also accept other popular brands of anti-virus software. The latest versions of the following software packages should also work: McAfee Anti-Virus, McAfee Security Center, Norton Anti-Virus, Norton Internet Security, AVAST!, AVG, Sophos, and Computer Associates Easy Anti-Virus. While these packages should also work, CSD and the CSD Helpdesk are only able to provide very limited assistance with these additional products.
Login to VIP using your Identification number and PIN (this should have already been provided to you). Once logged in, you will see the main menu. Choose the Technology option to the left of the screen.
Click on the “Show Me Software Distribution” link.
Click on the link that is appropriate for your Operating System (such as Win XP/2000) and your University status (such as Faculty/Staff or Student)
Read the terms of this software, check the box and click Continue.
* NOTE: TrendMicro Office Scan is not licensed for faculty/staff personal computers. Faculty and staff are strongly encouraged to purchase their own antivirus software for computers that are used for non-University affairs.
You will see a screen that provides a link to the software. Click on the link.
A File Download screen will pop-up. Click Run to continue with the download.
This installation may take several minutes before you notice any activity on your computer. This is normal. Please Wait.
If you see this Security Warning screen, please click on the Continue to continue installing Trend on your computer.
Eventually you will see this window pop-up on your screen. The process may seem to hang here for several seconds before continuing. Once this screen passes, Trend has installed successfully on your system but will take several minutes to configure itself.
Once Trend has completed installation and configuration on your system, you will need to complete an initial update. See below for simple instructions on completing the update.
Updating Trend Anti-Virus
Once Trend has completed installation and configuration on your system, you will see the blue icon show here in your Task Tray.
Right-click the blue Trend icon and choose Update Now as shown here to begin update.
This screen will be displayed. You must click the Update Now button.
Within a minute or two, you should see this pop-up. Click OK.
Your system should now be fully updated and ready to access the USCA network.
Reboot your system and log into Clean Access to access the USCA network.
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