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CSD Helpdesk FAQ
Using Outlook Web Access
(Updated 02/13/2007)
Once accepted as a student at USCA, you will be assigned an eMail account. Your eMail account will be the primary method used by faculty and staff to communicate with you. It is very important that you start using your USCA eMail account immediately.
You will access your USCA eMail account through the web via Outlook Web Access.
Whether you’re using a PC or Mac, a computer on or off-campus, thanks to USCA’s Outlook Web Access eMail, you’ll still have access to your eMail through the same easy to use interface.
Logging Into Your Web Access eMail
To access your USCA email account, open Internet Explorer or other browser.
Go to : https://mail.usca.edu
NOTE : The “s” in the “https://...” part of the address is required and means you are establishing a secure connection to the email server.
You can also access webmail by clicking the eMail link at the top right of the USCA home page.
Enter your username in the “User name:” field.
NOTE: Your USCA network username is a combination of your first initial, your middle initial and you complete last name. Your username is not case sensitive.
In this example, the student’s name is: John Wayne Doe. So his account information would be…
Username: jwdoe
eMail Address: jwdoe@usca.edu
If you have any problems accessing your eMail, you can double check your assigned username at by using the form at: http://www.usca.edu/directories/searchstudent.asp
Enter your password in the “Password:” field.
Your account is initially given a temporary password. Your temporary password is the last four digits of your Social Security Number, followed by AIKEN!. So if your last four are 1111, then your initial temporary password would be: 1111AIKEN!.
The first time you log into any USCA system or service, you will be asked to change your password. USCA passwords must meet a minimum set of requirements to be acceptable. For more information on password requirements, please refer to the Passwords FAQ.
Please remember that your password is case sensitive.
IMPORTANT: Never select “Remember my password” on a public computer.
Click on the OK button.
You should now see a screen similar to the one shown here.
NOTE : The screen shots shown here are from a Windows XP computer. If you use a Mac or different version of Windows, the view will be slightly different.
Many questions you may have regarding your account and its use, or campus computing in general, can be found by going to the Computer Services Division (CSD) Helpdesk web page found at: http://www.usca.edu/helpdesk/
You should also review the USCA student eMail policy that governs your eMail account by going to: http://www.usca.edu/helpdesk/student_email_policy.asp
USCA’s Computer Services Division is available to assist you if you should have eMail questions or problems. Should you need to contact the CSD Helpdesk, they can be reached by calling (803) 641-3502 from off-campus, 4357 from on-campus or by emailing help@usca.edu.
