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CSD Helpdesk FAQ
Office 2007 Compatibility Pack
(Updated 08/14/2007)
CSD has installed the Office 2007 Compatibility Pack on all campus computers. This allows Office 2003 users to view files created by the newer Office 2007. Without the Compatibility Pack, Office 2007 files will cause an error and cannot be opened.
Files created with Office 2007 have a different file extension than previous Office versions. Office 2007 programs use the following file extensions by default:
Word: DOCX
Excel: XLSX
Powerpoint: PPTX
Access: AACDB
If for any reason you cannot view an Office 2007 file, you may need to reinstall the Compatibility Pack. To reinstall, or upgrade, the Pack follow the instructions below.
Reinstall or Upgrade Office 2007 Compatibility Pack
Check to see if the Compatibility Pack is already installed.
Click the Start button.
Click Control Panel.
Click Add/Remove Programs.
The screen below will be displayed. It may take a minute or two for it to completely populate. If you see the Compatibility Pack highlighted below in your list of programs, you'll need to remove it before continuing.
To remove the Pack, click Remove.
Click Yes, to remove the program and continue.
The program may take a few moments to uninstall. Once it has completed, close the Add/Remove Programs and Control Panel windows.
To install the new Compatibility Pack, click the link below:
You will be taken to the Microsoft website to begin installation.
Click the Download button.
You will be prompted to Run or Save the file. Click Run.
Once the file has completed download, you may be prompted again with a Security Warning. Just click Run to continue.
Check the box beside "Click here to accept..." and click Continue.
Installation will now begin. If any Office programs are open, you will be asked to close them before continuing.
Once installation is complete, you will see the confirmation dialog below. Click OK.
You should now be able to view all Office files and documents without issue. If you continue to have any issues, or have questions, just let us know.
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