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| More Links: |
| How to Use Roadside Assistance |
| Coverage of the Program |
| Definition of an Emergency Situation |
| Filing a Claim |
| FAQ |
| See Also: |
| Vehicle Policy & Procedures |
| Wright Express (WEX) Card Instructions |
| USCA Vehicle Reservation Request Form |
An emergency situation does not include:
- All parts, labor, and supplies provided while at an auto repair shop or service station, or towing to another location.
- Service for taxi cabs, tractors, boats, commercial vehicles, unlicensed vehicles, illegally parked or impounded vehicles, or any vehicle in tow.
- Any and all taxes, fines, or ambulance charges.
- Rental of towing equipment.
- Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law, or towing by other than a licensed service station or garage.
- Installation or removal of snow tires, repairs to studs, mounting and dismounting of snow chains.
- Repeated service calls for a vehicle in need of routine maintenance or repair.
- Shoveling snow from around a vehicle.
- Vehicle storage charges, cost of parts and installation of products, materials, impounding, and additional labor relating to towing.
Benefits are not applicable if disablement is due to an act of God, war, insurrection, riot, etc. During extreme weather conditions, there may be some delay before help can reach you. Vehicle must be accessible from a normally traveled roadway.
