There are no refunds or exchanges once tickets are purchased, so be sure to verify your tickets before you leave the box office or upon arrival by mail or internet.
Customers can upgrade tickets for events when possible; however this is not a guaranteed policy and is done at the sole discretion of the event promoter.
Cancelled or Postponed Events
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Convocation Center website and event line.
Please be aware that there is no way to contact individual ticket holders other than the local media.
If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.