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Division of Computer Services

Technology Operations

About Technology Operations

Technology Operations is the management processes associated with aligning technology services with the needs of the campus community.

Key responsibilities and functions of Technology Operations:

1. Network Infrastructure

  • All networking functions related to Internal and external communications.
  •  Management of internal telephone systems.
  • Providing remote access for authorized users to the University’s network via Pulse VPN.
  • Telecommunication management, internal & external, for the University.
  • Port management in order to facilitate the access to outside servers.
  • Resolving any issues and monitoring related to network resources including PacerCard readers.

2. Server and Device Management

  • Management of the University servers and virtual machines.
  • Storage, setup, and maintenance.
  • File server and email setup and authorization.
  • Data Center & facility management.
  • Providing inputs for configuration audits.
  • Server and user backup management.
  • Disaster recovery management.
  • Manage and maintain the IT infrastructure library for the University.

3. Application Management

  • Create and manage Formstack forms.
  • Database management.
  • Manage the backend processes, patch management, and CMS for the usca.edu website.
  • Work as the DoIT liaison for the University’s ERP systems such as PeopleSoft, Banner, StarRez, and ServiceNow.
  • High availability of IT services & applications.

Request Services

To request services or for a consultation, either fill out a request in ServiceNow, dial extension 4357 (HELP) from on-campus phones, or call 803-641-3391.

Complete a ServiceNow Request