Caller Application Change Request Form

Help Desk

*** PLEASE NOTE: This form is only available from on-campus or via VPN when off-campus. If you submit from off-campus while not connected to VPN, the submission will fail ***

Please complete the form below to a request a change to your department's Caller Application.

Caller Applications take a minimum of 15 minutes each to change, some take hours. Due to the complexity of requirements involved in each change, please limit change requests whenever possible.

Please do not submit changes to the same Caller Application more than once during the same work week.

Changes to Caller Applications are typically completed on Friday afternoons. The updated Caller Application is then deployed on the date requested at the end of the form. If you have an emergency need, please note this in the Special Requests field below.

Caller Application Change Request
Requestor's Information
Full USCA Email Address:
Campus Phone Number:
Caller Application Information
Caller Application Extension:
IMPORTANT: Each Caller Application may have up to 10 prompts. Please enter the name you want applied to each. Any changes requested here will overwrite the existing Caller Application. Be sure to include the names and matching prompts for EVERYONE who should be reached at this Extension, including those who are currently on the Caller Application, but do not need to be removed. Blank fields will be assumed to indicate no one should be at that prompt.
PROMPT 1:
PROMPT 2:
PROMPT 3:
PROMPT 4:
PROMPT 5:
PROMPT 6:
PROMPT 7:
PROMPT 8:
PROMPT 9:
PROMPT 0:
Please write verbatim what you would like said in the caller app, this will act as the script which will be read when the extension is called. If this box is not completed, the script will simply say, "To leave a message for..." followed by the the prompt number and name for each user.
Other than the script above, are there any special requests for this Caller Application
Date to Implement Change? Please be advised that the change will be made on or after this date. Caller Application changes are normally completed on Fridays. Date To Implement Change?