The previous Blackboard app does not work with USC-Columbia's Multifactor Authentication system. However, the new BB Student app will. This new app can be downloaded from your App Store, and is for free.

Here's how to install the new app:

• Delete the old Blackboard app from your device if it was installed
• Download the BB Student app from the App Store for your phone or device
• Open the app after installation completes
• Search for the University of South Carolina - this will reset the link to our system
  • If you click on an old link, it may take you to an older version and not work
  • If you see University of South Carolina already in your selection, click on it and then erase it.
  • Then search for the University of South Carolina link again.
• Follow the prompts to log into the Blackboard system using your network username and password
• You should now be able to use the new BB Student app

For more information on the Blackboard Student app, please see the Bb Student app help page.

Blackboard uses the email address set as your Preferred University Email Address. This should always be set to your official USC Aiken email address which ends with @usca.edu. Please confirm this is set correctly to ensure you receive all messages sent to you by your professors and classmates in Blackboard and other university systems.

To check the email address listed in Blackboard...

• Go to: https://blackboard.usca.edu/
• Click "Login"
• Sign-in with your VIP or USC Network Username and Password
• Click the profile link in the menu on the left side of the screen (second option)
• Check the address listed for Email Address in the Basic Information section
• If the address listed is not your @usca.edu email address, please correct your Preferred Email address at myaccount.sc.edu (instructions are included below)

To change your Preferred Email Address...

• Go to: http://myaccount.sc.edu
• Click "Updated Account Settings"
• Sign-in with your VIP or USC Network Username and Password
• Answer the security question if prompted
• Click "Email Preferences"
• Select the @usca.edu address from the "Preferred University Email Address" (as shown below)
• Click Submit

If you do not have an @usca.edu address available to you as an option in the "Preferred University Email Address" drop down, please notify the Help Desk immediately.  We will need to open a ticket with the Blackboard Support team to have this corrected.

You log into Blackboard using your USC Network Username and Password.

To reset this username and password:

• Go to https://myaccount.sc.edu
• Click Forgot Password
• Enter your VIP ID
• Answer the security question
• Check your personal email address for an email with further instructions for resetting the password.
• Once you've set that password, you should be able to log into Blackboard within 5-minutes.

Be sure to remember your USC Network Username and Password since it may be different than your USCA Network/PacerStudent account.