Accounts and Passwords

As a faculty or staff member at USC Aiken, you will encounter many different computers, systems, software packages and websites; each of these may have their own username and password. Keeping up with the correct account information for each can be very confusing.

To make things as easy as possible, USC Aiken has worked hard to ensure that all resources provided directly from the USCA campus use your standard USCA Network Username and Password.  These include: all campus computers, email, Office 365, VPN access, shared folders, local servers/websites and network resources.

A few other systems, which many faculty and staff use, are actually located on the main USC campus in Columbia.  These do not use your USCA Network account information.  Access for SSC and Blackboard, the two main USC systems, are explained in their relevant links on the menu to the left.

Other accounts you may encounter include DARS, 25Live, EMAS, etc.  Please see your admin or supervisor for specific access information when needed.

If you have questions about any of your accounts, the first place to look for information is the login page for those accounts.  Most will have helpful links and information, including the option to reset password automatically.

Pacer Account

The Pacer Account is used to log into all local campus resources, including: @usca.edu email, lab computers, wireless, PacerPrint printing, Pulse Secure VPN (used to access the campus remotely), Impulse SafeConnect (used to connect to the campus network from a personal computer) and any website ending with a usca.edu domain name.

How do I set or reset my Pacer Account password?

To set or reset your Pacer Account password, go to: http://reset.usca.edu.

To set or reset your Pacer Account password, go to: http://reset.usca.edu.

What is my username?

Your Pacer Account Username will be the portion of your email address before the @-symbol. For example, if your @usca.edu…

Your Pacer Account Username will be the portion of your email address before the @-symbol.

For example, if your @usca.edu email address is This email address is being protected from spambots. You need JavaScript enabled to view it., then you'd enter JoeSomebody as your Pacer Account username.

I'm setting up my account for the first time. What do I enter as my old password?

When prompted for your Old Password, enter the temporary password you received on your account information form from the Help Desk.…

When prompted for your Old Password, enter the temporary password you received on your account information form from the Help Desk.

Now choose your New Password.  Be sure to follow the password requirements as listed on the page.

What are some tips for creating a good password?

Passwords work best when they begin with a letter not a number.

Passwords work best when they begin with a letter not a number.

I've already set up my Pacer Account, but now I can't log in.

If you've previously setup your Pacer Account and now you can't login, you'll need to call or visit the Help…

If you've previously setup your Pacer Account and now you can't login, you'll need to call or visit the Help Desk.

Visit the Help Desk in person with a valid USCA ID and we'll let you set your password on the spot.

Call in, email or visit without your USCA ID and we'll have to reset your account to a temporary password.  You'll then need to change it to something unique the next time you log into a campus computer.

SSC/VIP

Self Service Carolina (SSC)

SSC is used for administrative tasks such as registration, financial aid, housing, and grades.  SSC is also where you setup your USC Network Account which is used to log into Blackboard for online courses and off campus access to Library journals.

To setup SSC for the first time, please follow the instructions found at this page: https://my.sc.edu/vipid/

Once you have your SSC account setup, you can log into SSC by going to http://my.usca.edu/ and clicking the "Self Service Carolina" link on the left side of the page under "Links".

I don't know my VIP ID.

If you don't know your VIP ID to sign into SSC, you must contact USCA Records at 803-641-3550 for assistance.
If you don't know your VIP ID to sign into SSC, you must contact USCA Records at 803-641-3550 for assistance.

I've received an error stating that my VIP ID hasn't yet been claimed.

If you receive an error stating that your VIP ID hasn't yet been claimed, try re-claiming your VIP ID by…
If you receive an error stating that your VIP ID hasn't yet been claimed, try re-claiming your VIP ID by completing the form at: https://my.sc.edu/vipid/claim/process?execution=e4s1.

I can't remember my VIP ID/SSC password. How do I reset it?

If you can't remember your VIP ID/SSC password, complete this form to reset the password: https://my.sc.edu/vipid/reset/process?execution=e5s1
If you can't remember your VIP ID/SSC password, complete this form to reset the password: https://my.sc.edu/vipid/reset/process?execution=e5s1

Multi-Factor Authentication

Multifactor Authentication (MFA) is now required on some systems!

Many systems based on the Columbia campus, such as my.sc.edu, Self-Service Carolina (SSC) and others began requiring MFA for access.

Blackboard

Blackboard is where you'll do all online course work takes place.

You log into Blackboard using your USC Network Username and Password. 

How do I reset my USC password?

Go to my.usca.edu Click the "View my ID's" link under PERSONAL on the Faculty/Staff or Students tab Log into SSC You'll be shown your Network Username Click the Manage Password button beside it to set your password.  Pay…
  1. Go to my.usca.edu
  2. Click the "View my ID's" link under PERSONAL on the Faculty/Staff or Students tab
  3. Log into SSC
  4. You'll be shown your Network Username
  5. Click the Manage Password button beside it to set your password.  Pay close attention to the password restrictions.
  6. Once you've set that password, you should be able to log into Blackboard within 5-minutes.

Be sure to remember your USC Network Username and Password since it may be different than your USCA Network/PacerStudent account.

How do I access Blackboard?

Blackboard can be accessed at: https://blackboard.usca.edu/ or by clicking the link at the bottom of the USC Aiken home page. 
Blackboard can be accessed at: https://blackboard.usca.edu/ or by clicking the link at the bottom of the USC Aiken home page. 

USC Aiken Email

How do I forward email from my USC (Columbia) email account to my USC Aiken email account?

Many internal email messages generated automatically by Columbia based systems are directed to an email address established for you by…

Many internal email messages generated automatically by Columbia based systems are directed to an email address established for you by the Columbia campus.  This is not your official USCA email address. Messages to the email address created by Columbia will not automatically be forwarded to your official USCA address.  As a result, you may miss important and sometimes time-sensitive messages.

To work around this, you can sign into the Columbia email address account and manually create a forwarding rule.  This is a simple process and one that takes only three or four minutes.  Once this is done, you'll no longer have to worry about missing important messages mistakenly sent to the Columbia account.

Go to: https://webmail.sc.edu/

Sign in with your USC Network Username and Password.  This is the same username and password used to sign into Blackboard.  If you don't know this username or password, or need to reset it, please follow the instructions here: https://www.usca.edu/help-desk/faculty-and-staff/accounts-and-passwords/blackboard-account.dot?

Click Options in the upper-right side of the Outlook Web App screen.

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Click "Create an Inbox Rule..."

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Select "Apply to all messages" from the dropdown menu under "When the message arrives".

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Select "Redirect the message to..." from the dropdown menu under "Do the following".

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Enter your full USCA email address in the field at the bottom of the Address Book window in the To -> field.

Click OK.

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You'll now see a rule similar to the one shown here. Ensure your correct USCA email address shown.

Click Save.

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Click Yes when promoted with "Do you want this rule to apply to all future messages?"

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You'll now see the new rule listed which you just created.

Click Sign Out in the upper-right of the screen to end the session.

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All future messages to the Columbia email account will now be forwarded to your official USCA email address.

How do I access USC Aiken email from my phone or mobile device?

Connecting a mobile device to your USC Aiken Email account is fairly simple.  We've included basic instructions below.  If you…

Connecting a mobile device to your USC Aiken Email account is fairly simple.  We've included basic instructions below.  If you run into any issues, please bring your device to the Help Desk.  We're happy to walk through the setup process with you.

Setup an iOS device

  1. Go to Settings
  2. Add Account
  3. Tap Exchange
  4. Add a new Exchange Account or Corporate Account
  5. Enter your full email address and password
  6. Connect
  7. Choose which options you would like to sync: Mail, Calendar, Contacts, etc.

Setup an Android device

  1. Open the Mail app on phone
  2. Add a new Exchange Account or Corporate Email Account
  3. Enter your full email address and password
  4. Click Next
  5. Select the Sync Options and Update Schedule
  6. Click Next

Setup for Windows Phone

  1. On Start, flick left to the App list, tap Settings, and then tap Email & accounts
  2. Tap Add an account, and then tap Office 365
  3. Enter your full USCA Email address
  4. Tap the Password box, and then enter your email password
  5. Tap Sign in

Help for Issues

If you run into any issues setting up your device, you may want to check Microsoft's help site for instructions specific to your device.  You'll find those on the Office Web App Help page.

I need to send an email to a distribution list (such as USCALIST), and want to prevent people from using "Reply All".

The Help Desk suggests using the BCC field to ensure no one accidentally does a ‘Reply All’ to messages sent…

The Help Desk suggests using the BCC field to ensure no one accidentally does a ‘Reply All’ to messages sent to distribution lists.

Enter the distribution list’s address in the BCC field instead of the TO field or your email.  Then, even if someone accidentally, or purposely, clicks the “Reply All” button, the message will only go the original message’s sender.  It’s an easy and foolproof way to stop the dreaded “Reply All”. 

How Do I Add the BCC Field?

You’ll first need to add the BCC field to your preferred email client… 

Office 365 Outlook web app

To setup and use the BCC field in the Office 365 Outlook web app:

  1. Click the Setting ‘gear’ in the upper-right of the screen.
  2. Click Mail.
  3. Expand Mail -> Layout -> Message format
  4. Set Message format to Always show BCC
  5. Click Save

Outlook 2016 for Mac

Instructions to setup and use the BCC field in Outlook 2016 for Mac

Outlook 2013/2016 for Windows

Instructions to setup and use the BCC field in the Outlook 2013 or 2016 for Windows

I've received an email that appears to be from the Help Desk, asking for my password. Is this spam?

No one from CSD or the Help Desk will ever ask for your password through an email.  Any email you…
No one from CSD or the Help Desk will ever ask for your password through an email.  Any email you receive which requests this information should immediately be forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it. and then deleted from your mailbox.

Why can't I send a ZIP or EXE file as an attachment?

NEVER open an attachment with an extension of EXE or ZIP, without first contacting the sender to ensure that they…

NEVER open an attachment with an extension of EXE or ZIP, without first contacting the sender to ensure that they did in fact send you the attached file.

Many viruses are spread by using these file types.

For this reason these file types are automatically stripped from emails going to or coming from your USC Aiken email address.

IMS Accounts

If you are a USC Aiken faculty or staff member and would like to request an IMS account, please contact the USCA Records Office at 803-641-3550 or stop by the Penland Administration Building, Room 109. Once you are approved for an IMS account and all of your HR paperwork has been processed by the Columbia campus, then the CSD Help Desk will create your IMS ID and password for you.

I already have an IMS ID, and have forgotten my ID and/or password.

If you already have an IMS ID and have forgotten your ID and/or password, you can find out your ID…

If you already have an IMS ID and have forgotten your ID and/or password, you can find out your ID (or ID's if you have more than one) and reset your password via VIP (vip.sc.edu).

Follow these steps to find your ID and reset your password.

Step 1. Visit VIP (vip.sc.edu) and click the "log in to vip" link

Step 2. Click on either the USC ID/PIN tab or the My VIP ID/Password tab and enter the appropriate information. NOTE: If you do not know your USC ID/PIN and are a faculty or staff member, try calling USCA Human Resources at 803-641-3317.

Step 3. Once logged in, on the left-hand side of the screen click on the "Technology" Link.

Step 4. Next, click on the right-hand side of the screen click on "Show me Mainframe Computer Account Administration (IMS, CMS)"

Step 5. On the next screen you will be given an option to find out if you already have an ID and an option to reset your password.  If you want to find your ID, simply select the option beside "Find out if you already have a user ID". Then, if you need a password reset for one or more of your accounts, then you can select the option that says, "Reset Your Password".

Note: It may take up to thirty minutes before your password is reset. So if you need access right away then call the USCA Help Desk (ext. 4357, on campus or 803-641-3391 from off campus).