Phone and Voicemail

USC Aiken's phone system provides both phone and voicemail capability.  While the system is generally easy to use, some of the more advanced features require a bit more information to use successfully.

What are the dialing procedures for making calls off campus?

Please use the instructions below when calling off-campus. Please be aware that not all campus phones have long distance access.…

Please use the instructions below when calling off-campus. Please be aware that not all campus phones have long distance access.

If you require any assistance with dialing issues, please contact the Help Desk at: 803-641-3391 or 4357 


To dial USC Aiken Campus numbers: XXXX (four digit extension only)
To dial Local Aiken numbers: 9-XXX-XXXX
To dial long distance numbers: 9-1-XXX-XXX-XXXX
To dial toll free numbers: 9-1-8XX-XXX-XXXX (800, 888, 877, 866, 855 or 844)
To dial Augusta numbers:    XXX-XXXX (only dial seven digit number)

The Columbia Campus has three exchange numbers: 777, 576, and 544
See table below on how to dial each.

Columbia Campus: 81-7-XXXX (For 777-XXXX numbers)
To dial Columbia Campus: 81-6-XXXX (For 576-XXXX numbers)
To dial Columbia Campus: 81-4-XXXX (For 544-XXXX numbers)
To dial Columbia Off-Campus:   81-9-XXX-XXXX

If you dial long distance through the Columbia Campus (81-9-1-XXX-XXX-X.XXX) you will be charged the Columbia long distance rate of which we do not know per minute instead of the $0.03-.04 per minute rate on the "9" lines.  

To dial Beaufort Campus: 81-50-0 or 81-50-XXXX
To dial Lancaster Campus: 81-6-0 or 81-6-XXXX
To dial Salkehatchie Campus: 81-58-0 or 81-58-XXXX
To dial Spartanburg Campus: 81-52-0 or 81-52-XXXX
To dial Sumter Campus: 81-55-0 or 81-55-XXXX
To dial Walterboro Campus: 81-51-0 or 81-51-XXX (only three digits)
To dial Union Campus: 81-7-6864

For people in the Augusta or Evans area that want to dial us without incurring long distance charges should reach us by our North Augusta number: 803-278-1967

Detailed Dialing Procedures

LOCAL NUMBERS TO REACH USCA

FROM NORTH AUGUSTA TO AIKEN FROM AUGUSTA TO USC AIKEN

Admissions 641-3366 803-278-1967

Etherredge Center 641-3305

Library 641-3465

Public Safety 648-4011

USCA 648-6851

LOCAL OUTBOUND

Dial 9 then the seven (7) digit number. Exchanges that can be dialed locally (without charge) using this line:

Aiken

226 293 295 335 357 439 502 507 508 514 522 563 617 641 642 643 644 645 646 648 649 979

Jackson

471 393

Graniteville

663 392 232

North Augusta

202 215 221 257 270 277 278 279 292 341 349 426 441 442 474 489 510 599 613 618 624 634 640 715 819

New Ellenton

652 443

Bath

523 593 594 380

Beech Island

208* 265 302 455 557* 725* 827 867 952* (*Savannah River Site Numbers)

Johnston

275 334 480

Edgefield

336 384 637

AUGUSTA

Dial 9 then the seven digit number. Exchanges that can be dialed locally (without charge) using this line:

Augusta /Martinez

210 214 220 228 231 240 241 261 262 267 284 288 294 303 305 306 312 339 364 365 373 386 394 396 399 414 421 432 434 446 447 469 481 495 496 504 513 533 550 560 564 589 627 631 650 651 664 667 671 691 721 722 723 724 726 727 729 730 731 732 733 736 737 738 739 755 771 772 774 785 786 787 790 791 792 793 794 796 798 799 814 821 823 825 826 828 829 830 831 832 833 834 836 840 841 842 848 849 854 855 860 863 868 869 877 910 922 925 945 951 955 993

City of Columbia

Dial 81-9 then the seven digit number. Exchanges that can be dialed locally (without charge) using this line:

Columbia Campus

777 544

City of Columbia

206 303 360 540 690 737 771 794 931 210 309 462 544 212 304 373 691 738 772 777 796 933 248 234 463 252 333 422 608 731 750 783 896 960 264 239 479 356 785 455 253 343 434 609 732 751 786 898 969 227 361 518 598 359 996 520 254 344 503 612 733 754 787 917 975 269 240 528 600 808 358 957 255 348 504 619 734 755 788 920 976 231 241 545 629 951 358 256 352 513 622 735 758 790 926 977 296 365 546 301 355 530 654 736 765 791 929 988 233 381 553 382 397 400 409 414 415 429 446 447 454 461 556 647 665 667 673 705 719 726 727 728 740 743 744 753 760 763 767 821 832 851 863 870 873 880 978 213 306 376 551 695 739 776 798 935 223 319 465 345 945 948 214 312 401 561 698 741 777 799 936 260 237 466 576 932 941 216 315 407 603 699 742 779 806 939 217 351 467 250 318 413 605 714 748 781 822 954 261 238 476 353 350 875 251 331 419 606 730 749 782 865 955 223 354 477 586

Chapin

345 945 948 214 932 941

Eastover

353 350 875 251

Lexington

356 785 455 253 359 996 520 254 808 358 957 255 951 358

1-800-NUMBERS

Dial 9-1-800 then the seven digit number. 1-800 information is free of charge: Dial 9-1-800-555-1212.

IN AND OUT OF STATE INFORMATION

Dial AREA CODE-9-1-555-1212

There is a charge for each call. These charges will be billed back to your department.

LONG DISTANCE

Check the local Aiken, local Augusta, and local Columbia lists above to make sure the number you are calling is not a local call. In-state and Out-of-state long distance calls may be placed by dialing 9-1 followed by the area code and 7 digit number.

SEARCH CALLS

When making a search call, dial the campus operator (0), give her the state, area code, then the seven (7) digit number you are calling. International calls and faxes require that you give the operator the country and city codes and then the telephone number.

All calls made from your phone are billed to your department. It is your responsibility to monitor the calls placed from your phone to insure that calls that cost the University money are business-related calls. Students are not allowed to make long distance calls without the campus operator receiving prior approval from the department head who will be paying for the call.

USC CAMPUSES

All USC campuses except Union and Walterboro have a Dial Access Code which affects the way we place calls to them from our campus. Dial 81, the 2 digit Dial Access Code, pause for a dial tone and dial the extension that you wish to call. Extension numbers for people on other campuses can be found in the USC Telephone Directory. If you have questions regarding these instructions, please call Computer Services for assistance.

Campus Dial Access Codes Dialing Sequence From USCA Campus Operator/LongDistance

Beaufort (South Campus) 50 81 - 50 - 4 digit number 81 50 - 0 or 843-208-8000

Beaufort (North Campus) 50 81 - 50 - 4 digit number 81 50 - 0 or 843-521-4100

Coastal NA 843-347-3161

Columbia On Campus 81 - 7 - 4 digit number 803-777-7000

Columbia Student Housing 81 - 4 - 4 digit number 803-777-7000

Columbia/Lancaster NA 81 - 6 - 4 digit number 803-777-7000

Columbia Off Campus 81 - 9 - 4 digit number NA

Lancaster NA 81 - 6 - 7000 803-313-7000

Allendale-Salkehatchie 58 81 - 58 - 4 digit number 81 - 58 - 0 or 803-584-3446

Sumter 55 81 - 55 - 4 digit number 81 - 55 - 0 or 803-775-8727

Union 54 81 - 54 - 4 digit number 864-429-8728

Upstate 52 81 - 52 - 4 digit number 81 - 52 - 0 or 864-503-5000

Walterboro 51 81 - 58 - 0 843-549-6314

CREDIT CARD CALLS

Employees may charge personal calls to their credit cards by calling the campus operator (0) and announcing they wish to make a credit card call. The campus operator will ask for the number of the party you are calling and dial the number for you. At the tone, dial your credit card number.

COLLECT CALLS TO USCA

The campus operator will not accept collect calls.

Posted 1 year agoby laurenmcm

How do I put a call on hold?

Press Phone to view the main Phone screen, if necessary. If you are not active on the line you want…
  1. Press Phone to view the main Phone screen, if necessary.
  2. If you are not active on the line you want to put on hold, select that line.
  3. Press Hold.
  4. Press Resume or the line button of the held call to retrieve the call.
Posted 1 year agoby laurenmcm

How do I transfer a call?

From the Phone screen, if the call to be transferred is not already active (highlighted), select the line on which the…
  1. From the Phone screen, if the call to be transferred is not already active (highlighted), select the line on which the call to be transferred appears.
  2. Press Transfer.
  3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
  4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK.
Posted 1 year agoby laurenmcm

How do I set up a conference call?

From the Phone screen, select your active call. Press Conf. Dial the telephone number, or call the person from the…
  1. From the Phone screen, select your active call.
  2. Press Conf.
  3. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list.
  4. When the person answers, press Join or OK to add the person to the existing call.
  5. Press Add and repeat these steps to add another person to the conference call.
  6. Press Drop at any time to drop the last person added to the conference call.
Posted 1 year agoby laurenmcm

How do I add a person on hold to a conference call?

From the Phone screen, select your active call. Press Conf, or Add if you are already in a conference. Select…
  1. From the Phone screen, select your active call.
  2. Press Conf, or Add if you are already in a conference.
  3. Select the call on hold that you want to add to the conference.
  4. Press Resume to take the call off hold.
  5. Press Join to add the person to the conference call.
Posted 1 year agoby laurenmcm

How do I drop a person from a conference call?

From the Phone screen, select your active call. Press Details. Select the person you want to drop. Press Drop.
  1. From the Phone screen, select your active call.
  2. Press Details.
  3. Select the person you want to drop.
  4. Press Drop.
Posted 1 year agoby laurenmcm

What are the manual phone features?

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial: *2 - followed by an extension number to FORWARD…

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial:

*2 - followed by an extension number to FORWARD ALL CALLS to that number. When someone dials your number, your phone rings with a half ring to remind you your calls are forwarded. #2 cancels it.

*3 - to automatically SEND ALL CALLS to whomever is covering your calls for you. When someone dials your number, your phone rings with a half ring to remind you your calls are going to your coverage point. #3 cancels it.

*5 - to invoke AUTOMATIC CALLBACK: If the person you are trying to reach is on the phone automatic callback will automatically redial the number for you when the person hangs up. #5 cancels it.

*7 - to PICK UP a call, i.e to answer a call that is ringing on a nearby phone using your phone and not the nearby phone. If you can hear it ring, *7 should allow you to answer it from your phone.

Posted 1 year agoby laurenmcm

How do I forward my calls?

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial: *2 - followed by an extension number to FORWARD…

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial:

*2 - followed by an extension number to FORWARD ALL CALLS to that number. When someone dials your number, your phone rings with a half ring to remind you your calls are forwarded. #2 cancels it.

Posted 1 year agoby laurenmcm

How do I automatically send calls to a coverage point?

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial: *3 - to automatically SEND ALL CALLS to whomever is…

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial:

*3 - to automatically SEND ALL CALLS to whomever is covering your calls for you. When someone dials your number, your phone rings with a half ring to remind you your calls are going to your coverage point. #3 cancels it.
Posted 1 year agoby laurenmcm

How do I invoke automatic callback?

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial: *5 - to invoke AUTOMATIC CALLBACK: If the person…

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial:

*5 - to invoke AUTOMATIC CALLBACK: If the person you are trying to reach is on the phone automatic callback will automatically redial the number for you when the person hangs up. #5 cancels it.

Posted 1 year agoby laurenmcm

How do I pick up a nearby call on my phone?

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial: *7 - to PICK UP a call, i.e to answer…

To use MANUAL FEATURES, press the switchhook lightly to obtain a dial tone and then dial:

*7 - to PICK UP a call, i.e to answer a call that is ringing on a nearby phone using your phone and not the nearby phone. If you can hear it ring, *7 should allow you to answer it from your phone.

Posted 1 year agoby laurenmcm

How do I transfer a call to another person's voicemail?

To transfer a call to a specific user's voice mailbox (i.e. a caller wants to leave a voice message for…

To transfer a call to a specific user's voice mailbox (i.e. a caller wants to leave a voice message for a particular user): 

  1. Transfer the call to USCA extension 2450 (by pressing the TRANSFER softkey and dialing 2450)
  2. Enter the user's voice mailbox number (5 or 6 digits beginning with a 9)
  3. Immediately complete the transfer (by hanging up)

The caller will almost instantaneously hear the voice mail announcement of the person they want to leave a message for.  If you delay while completing the transfer, the caller will not hear the first part of the user announcement.

Posted 1 year agoby laurenmcm

How do I use the call history feature on my phone?

Calling a person from the call history 1. Press HISTORY2. To view a separate list of all calls, scroll left or right3. Select the person that you want to call4. Press OK or…

Calling a person from the call history

1. Press HISTORY
2. To view a separate list of all calls, scroll left or right
3. Select the person that you want to call
4. Press OK or the Call softkey

Adding an entry from the call history to your contacts list

1. Press HISTORY
2. Select the number you want to add to your Contacts list
3. Press +Contact
4. Edit the name and telephone number, if required
5. Press Save

Removing an entry from a call history

1. Press HISTORY.
2. Select the number that you want to delete.
3. Press More > Delete.
4. Press Delete or OK.

Posted 1 year agoby laurenmcm

How do I use the Contacts feature on my phone?

Searching and calling a contact 1. Press CONTACTS2. Using the dialpad, type the name that you want to search3. Press Call or OK Calling a contact on a secondary number…
Searching and calling a contact

1. Press CONTACTS
2. Using the dialpad, type the name that you want to search
3. Press Call or OK

Calling a contact on a secondary number

1. Press CONTACTS
2. Search and select the contact whom you want to call
3. Press Details
4. From the contact details, select the number that you want to call.
5. Press Call

Adding a new contact

1. Press CONTACTS > New
2. Using the dialpad, enter the first and last name
3. Select the next field and enter the number
4. Select the next field and select WorkHomeMobile, or Track Presence
5. Press Primary if applicable
6. To add another number, repeat Step 3 to Step 5
7. Press Save or OK

Editing a contact

1. Press CONTACTS
2. Search and select the required contact
3. Press More > Edit
4. Select the field to edit
5. Using the dialpad, edit the information
6. Press Save or OK

Saving Exchange contacts on your desk phone

1. Press CONTACTS
2. Press the Exchange softkey (The Exchange key is available only if you have saved contacts in your Outlook)
3. Press +Local
4. On the Contact Edit screen, specify the name, telephone numbers (up to 6), and telephone types for the contact
5. Press Save

Posted 1 year agoby laurenmcm

I need to send a fax. Where can I send one?

FAX NUMBERS AND LOCATIONS For a listing of current fax numbers, and the locations of fax machines on campus, please…
FAX NUMBERS AND LOCATIONS

For a listing of current fax numbers, and the locations of fax machines on campus, please refer to the Quick List Directory.

WHO MAY USE CAMPUS FAXES

All faculty and staff members with official business uses for the machines will be accommodated according to the locations and service units specified on the fax machine listing.

Students with University business needs for the machines will be authorized to make use of the machines by their faculty or staff advisor.

No use of USCA facsimile machines by persons external to the campus will be permitted without prior approval by the Chancellor, a Vice or Associate Chancellor. The USCA Bookstore offers faxing for personal use for a fee during normal Bookstore hours.

FAX MACHINE SUPPORT

Campus fax machines are not purchased by or directly supported by CSD.  Faxes are typically purchased directly by their owning departments.  While the Help Desk may be contacted for basic preliminary troubleshooting on fax related issues, if a fault is found, the individual department will be responsible for contacting the appropriate outside support vendor for repair and/or assistance.

Posted 1 year agoby laurenmcm

Voicemail

USC Aiken uses the SpydurPBX Voicemail System.  The system allows access to your voicemail using email, the web and phone.  An app may also be available for your device.

Before you can begin using your voicemail box, you'll need to call into the system with your office phone to set the box up.

How do I setup my voicemail account?

Dial 3450 from any campus phone or 803-641-3450 from non-campus phones Enter your voicemail box number (this may be a 5 or 6 digit number and begins…
  1. Dial 3450 from any campus phone or 803-641-3450 from non-campus phones
  2. Enter your voicemail box number (this may be a 5 or 6 digit number and begins with a 9)
  3. Enter your password (this will be the same as your box number the first time you sign in)
  4. You must change your password now to properly setup your voicemail box
  5. Follow the prompts to setup three greetings:
    1. your standard greeting
    2. your busy greeting
    3. your name
  6. Hang up then call yourself to leave a test voicemail (it will arrive in your email inbox shortly)
Posted 1 year agoby laurenmcm

How do I check my voicemail messages online?

Go to: http://spydurpbx.usca.edu/recordings/ Enter your voicemail box number in the Login field Enter your voicemail password in the Password field (this will be the same as your box number the…
  1. Go to: http://spydurpbx.usca.edu/recordings/
  2. Enter your voicemail box number in the Login field
  3. Enter your voicemail password in the Password field (this will be the same as your box number the first time you sign in)
  4. Click Submit
Posted 1 year agoby laurenmcm

How do I check my messages or access voicemail by phone?

Dial 3450 from any campus phone or 803-641-3450 from non-campus phones Press 1 at the “you have a mailbox on the system…” prompt Enter your voicemail box number (this…
  1. Dial 3450 from any campus phone or 803-641-3450 from non-campus phones
  2. Press 1 at the “you have a mailbox on the system…” prompt
  3. Enter your voicemail box number (this may be a 5 or 6 digit number and begins with a 9)
  4. Enter your password (this will be the same as your box number the first time you sign in)
  5. Press 1
Posted 1 year agoby laurenmcm

How do I activate a temporary greeting, for when I'm on vacation or away for an extended period of time?

Dial 3450 from any campus phone or 803-641-3450 from non-campus phones At the “if you have a mailbox on the system…” prompt, enter your voicemail box…
  1. Dial 3450 from any campus phone or 803-641-3450 from non-campus phones
  2. At the “if you have a mailbox on the system…” prompt, enter your voicemail box number(this may be a 5 or 6 digit number and begins with a 9)
  3. Press * as soon as your personal greeting begins to play
  4. Enter your password (you should have set this when you initially setup your box)
  5. Press 0 for "Mailbox Options"
  6. Press 4 for "Temporary Greeting"
  7. Record your temporary greeting as prompted and press # when you're done
  8. Then press 1 to accept the recorded temporary greeting or press 2 to re-record
  9. Your temporary greeting is now active, remember to go back into the "Temporary Greeting" options and follow the prompts to turn it off, once you return from vacation
Posted 1 year agoby laurenmcm

How do I change my personal greeting?

Dial 3450 from any campus phone or 803-641-3450 from non-campus phones Press 1 at the “you have a mailbox on the system…” prompt Enter your voicemail box number (this…
  1. Dial 3450 from any campus phone or 803-641-3450 from non-campus phones
  2. Press 1 at the “you have a mailbox on the system…” prompt
  3. Enter your voicemail box number (this may be a 5 or 6 digit number and begins with a 9)
  4. Enter your password (this will be the same as your box number the first time you sign in)
  5. Press 0
  6. Press 1
  7. Follow the voice prompts to change your personal greeting
Posted 4 months agoby meredithh

How do I reset or change my voicemail box passcode?

If you do not know your voicemail passcode, please email help@usca.edu with your name and voicemail box number. We will…
If you do not know your voicemail passcode, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and voicemail box number. We will reset and email your new passcode back to you.
Posted 4 months agoby meredithh