Faculty & Staff
Help Desk
Service Forms
To help organize processes at the Help Desk to better serve our customers, we now require many non-troubleshooting requests be submitted via online form.
Below you'll find a list of our current forms. As we further automate tasks at the Help Desk, additional forms will be added. If you don't find a form covering your need, feel free to send the request to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Caller Application Change Request
*** PLEASE NOTE: This form is only available from on-campus or via VPN when off-campus. If you submit from off-campus while not connected to VPN, the submission will fail ***
Please complete the form below to a request a change to your department's Caller Application.
Caller Applications take a minimum of 15 minutes each to change, some take hours. Due to the complexity of requirements involved in each change, please limit change requests whenever possible.
Please do not submit changes to the same Caller Application more than once during the same work week.
Changes to Caller Applications are typically completed on Friday afternoons. The updated Caller Application is then deployed on the date requested at the end of the form. If you have an emergency need, please note this in the Special Requests field below.
New Employee Account Request
Request creation of new employee accounts, voicemail, etc.
Office 2016 Installation Request
Schedule installation of Office 2016 on your campus-owned desktop or laptop
Overhead Projectors, TV's, DVD's, VCR's and Check-Out Laptops
Projectors, SmartBoards, Interactive Displays, Classroom Speakers, TV's, DVD's and VCR's on campus are considered instructional technology and are supported by the Instructional Services group. Requests for assistance with these devices should be directed to Instructional Services at extension 3313.
If you need any of the above devices, or a laptop to use for a presentation, you should also contact Instructional Services.
Laptop Computer Checkout
Laptops needed for temporary use off-campus, when none is available from your department, may be requested from the CSD Administrative offices and specifically This email address is being protected from spambots. You need JavaScript enabled to view it. at extension 3355. If none are available from our Administrative offices, you may also contact the Help Desk directly at 803-641-3391. We sometimes have extra recovered laptops from replaced equipment which may be available for checkout for short periods of time.
Please keep in mind that these check out laptops are in limited supply and should be used for business purposes only.
Survey Form
Submit a survey for completing tickets or other interactions with CSD and the Help Desk.
Workshop Registration
Register to attend workshops hosted by the Help Desk.