Many software packages and sites are supported by other offices on the USC Aiken and USC campuses. The Help Desk is only able to provide limited support for those packages and sites. For more in-depth support, the supporting office should be contacted directly.
Training and Documentation:
The Data Warehouse is a repository of generated reports from student, financial, and human resource systems. Authorized users can view, access, and print reports for administrative purposes.
Support: UTS Columbia Help Desk 803-777-1800
Degree Works is an easy-to-use, web-based, degree audit and academic advising software designed to aid the advisement and academic planning process (e.g., track degree progress, prepare for registration, and plan for graduation).
Degree Works has tools that allow students to view their academic progress at any time and confirm how their course choices fulfill degree requirements.
Millennium is a donor relationship management tool that stores and displays information on donation activity, communications received, events attended, and personal relationships.
Support: Millennium Help Desk 803-777-0681
NetX allows you to search for and download digital assets, such as photos or logos.
Spirion software is used to scan your computer for privacy related information, identify it, and then either securely delete, clean or encrypt the files.
You may install this software on your personal computer if you use the personal computer to do work for the University.
To install the software, click on the appropriate link below. You'll sign into the Help Desk's OneDrive with your full username and password. Once you've downloaded and installed the software, locate the Spirion icon like the one shown at the top of this page. You'll be asked to create a password on your first usage. It is very important that you do not forget this password. This password and the associated profile within Spirion are the only way to access files which you might encrypt using the program.
All campus owned computers have the Symantec anti-virus software installed. If at any time, Symantec pops up a warning regarding possible detection of a virus, spyware, or any other malware related issue, you should immediately contact the Help Desk for assistance.
A few things to keep in mind regarding viruses on campus:
- Many spyware/viruses will attempt to mimic anti-virus software warnings, by stating that your system is infected with viruses. For this reason, if at any time you see ANY such warning, we ask that you not continue using your system until after you have contacted the Help Desk and we have eliminated any threat from your system. If you do continue using your system, you are taking a serious risk of further infecting your system and those of your coworkers.
- NEVER open an attachment with an extension of EXE or ZIP, without first contacting the sender to ensure that they did in fact send you the attached file. Many viruses spread by using these file types. For this reason these file types are automatically striped from emails going to or coming from your USCA email address.
- If for any reason the Help Desk or CSD requests you disconnect your computer from the network, or do so themselves due to an infection on your system, you MUST NOT reconnect this cable yourself. Doing so can cause an immediate spread of infection to your coworkers computers, do damage to the network and servers, and could lead to expensive damage to other network resources and components.