To update your voicemail box, please follow the instructions found here:

To update your voicemail box, please follow the instructions found here :https://www.usca.edu/help-desk/faculty-staff?view=topic&id=56

  • If you have already setup your voicemail box, choose “How do I change my personal greeting?”
  • If this is the first time you’ve setup your voicemail box, choose “How do I setup my voicemail account?”
  • If you do not know your voicemail passcode, choose “How do I reset or change my voicemail passcode?”

To forward your phone to an outside line, please follow the instructions found here: https://www.usca.edu/help-desk/faculty-staff?view=topic&id=50

  • Choose “How do I forward my calls?” to set your phone to forward all calls directly to an outside line.

To use VPN on your personal computer, please follow the instructions found here: https://www.usca.edu/help-desk/faculty-staff?view=topic&id=61

  • If you need to install VPN on your personal computer, choose “How do I install Junos PulseSecure for…” selecting the option appropriate for your operating system.
  • If you need to connect to PulseSecure/VPN, choose “How do I connect or disconnect to PulseSecure/VPN?”
  • If you need to access the J-drive, K-drive or USCA Class folders remotely, choose “How do I access the K or J-drive while connected to PulseSecure/VPN?

As a reminder, USC Aiken’s Acceptable Use of Information Technology policy (AIT 107) prohibits the storage of student data on personally owned devices.

To checkout a laptop for use while the campus is working remotely, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, a callback number, and a brief explanation of your reason for needing to checkout a laptop. Laptops may be in limited supply and are available on a first-come/first-served basis.

Due to the fluid nature of the current situation, these procedures may change. If changes are necessary, the web pages and links above will be updated to reflect any difference.