Access Denied Error

Page Last Updated: Tue Jan 16 10:07:45 EST 2018   


What do I do if I get an “Access Denied” error? 

If you receive the error shown below when attempting to test MFA or sign into an MFA protected site/system for the first time, you likely either just need to clear your cache or haven't yet successfully enrolled a device

How do I clear my cache?

Clearing your cache is simple.  Just follow the instructions for your browser found here: Or if you run into problems clearing your cache, try to sign in with a different browser.

How do I make sure I enrolled my device?

You enroll a device as part of the MFA setup process.  Once you've successfully signed into the MFA site at: you've registered for MFA.  However, you also need to enroll any devices you'd like to use for authentication.  If you don't enroll a device the system will not have a way to authenticate you, causing you to see the Access Denied screen above.

To ensure you've enrolled a device, got back to and check that you have an enrolled device listed as shown below.  You should then click the Test Authentication button at the bottom of that page to confirm it is working correctly.

What if I'm still getting the Authentication error?

If still receive the Authentication error after you've cleared your cache and confirmed that you have an device enrolled in the system, you should contact the Columbia Service Desk for assistance.  Be sure to tell them you've already completed these steps when you call.

8am - 8pm Monday -Thursday
8am - 5pm Friday
Closed Saturday - Sunday
Closed Campus Holidays

The Help Desk is located in B&E Suite 238
803-641-3391 from non-campus phones
x4357 from campus phones

After-Hours Outage Reporting
Call or Text 803-265-5266