Get Assistance with Campus Technology
I'm having trouble registering for Orientation.
Orientation Registration Issues
USC Aiken Orientation Office
803-643-5800
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I need assistance with setting up or accessing an account. Who do I contact?
f you run into problems getting any of your accounts setup, need a password reset, or have another question regarding a particular system, please use the contact information below. Always remember to identify yourself as a USC Aiken student if call the USC Columbia Service Desk for assistance.
Setup Issues
USC Network Username, SSC, VIP ID, USC ID, MFA and Blackboard
USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Pacer Account, Office 365 and @usca.edu Email
USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Campus Network (Wired/Wi-Fi) and Computers
USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Access Issues
USC Network Username, SSC, VIP ID, USC ID, MFA and Blackboard
USC Columbia Service Desk
803-777-1800
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PeopleAdmin (Student Workers Only)
USC Columbia Service Desk
803-777-1800
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Pacer Account, Office 365 and @usca.edu Email
USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Campus Network (Wired/Wi-Fi) and Computers
USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Math Placement
USC Aiken Help Desk
803-641-3391
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Usage Issues
Office 365 and @usca.edu
USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Registration Issues
Orientation Registration Issues
USCA Orientation Office
803-643-5800
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All Other Questions, Concerns or Issues
USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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I'm unable to log into my email/Office 365 account.
While most account holders are able to log in for the first time without issue, some do run occasionally into a problem. If you have any issues with your first login, please take the following troubleshooting steps. These are the same steps we will walk you through if you call the Help Desk for assistance. If you're still unable to login, give us a call or stop by, and let us know what you found while completing these steps.
Basic email troubleshooting
- To access email, you should go to: https://www.office.com or just click the Email link at the bottom of the USC Aiken homepage.
- You use information from your Pacer Account to log into email.
- Use your full email address (your Pacer username followed by @usca.edu) as your username when logging in. For example, This email address is being protected from spambots. You need JavaScript enabled to view it.
- Use your Pacer Account password when logging in. This is the same password you'd use to log into a campus computer or campus Wi-Fi.
- Wait at least 5-minutes after resetting your password to log into email. It's better to wait up to 10-minutes though just to be safe.
- It's best to choose a password beginning with a letter. Some passwords beginning with a number will not work across all systems.
- Can you log into campus Wi-Fi or a campus computer with the same password you're using to try to log into email?
Newly Admitted or Transferring Student?
Has it been at least 72-hours since you were accepted? If not, you should check back again in a day or two.
Transfer and "Change of Campus" Students may also run into issues if they were not properly released from their previous campus before being accepted by the USC Aiken Office of Admissions. Even if you only took college credit courses in high school, the system may still treat you as a "change of campus" student. Please call your old Admissions Office to ensure you were properly released. Then contact the USC Aiken Office of Admissions at 803-641-3366. Explain the issue you're having to them and let them know the Help Desk has asked you to check that you are properly accepted after a transfer. Once this is completed, please try the steps above again.
Still can't get in?
If you are still unable to log into email after completing all of the steps above, please contact the Help Desk with any issues you've found during troubleshooting.
Having this information will allow us to quickly assist you in resolving the issue. We may be able to help you directly ourselves, or we may get this information from you to work with our counterparts in Columbia to resolve the issue.
How do I access student email on my phone or mobile device?
Setup for this is fairly easy. You'll find complete instructions for the most common devices on the Current Students page, under Student Email.
For other devices, or if you run into a problem with setup, check out Microsoft's Office Web App Help page.