The Help Desk suggests using the BCC field to ensure no one accidentally does a “Reply All” to messages sent to distribution lists. Enter the distribution list’s address in the BCC field instead of the TO field of your email. Then, even if someone accidentally, or purposely, clicks the “Reply All” button, the message will only go the original message’s sender.

See instructions on how to setup and use the BCC field

Email attachments are limited to 50MB total

While most account holders are able to log in for the first time without issue, some do run occasionally into a problem.  If you have any issues with your first login, please take the following troubleshooting steps.  These are the same steps we will walk you through if you call the Help Desk for assistance.  If you're still unable to login, give us a call or stop by, and let us know what you found while completing these steps.

Basic email troubleshooting

1. To access email, you should go to: https://www.office.com or just click the Email link at the bottom of the USC Aiken homepage.
2. You use information from your Pacer Account to log into email.
3. Use your full email address (your Pacer username followed by @usca.edu) as your username when logging in.  For example, This email address is being protected from spambots. You need JavaScript enabled to view it.
4. Use your Pacer Account password when logging in.  This is the same password you'd use to log into a campus computer or campus Wi-Fi.
5. Wait at least 5-minutes after resetting your password to log into email.  It's better to wait up to 10-minutes though just to be safe.
6. It's best to choose a password beginning with a letter. Some passwords beginning with a number will not work across all systems.
7. Can you log into campus Wi-Fi or a campus computer with the same password you're using to try to log into email?

Newly Admitted or Transferring Student?

Has it been at least 72-hours since you were accepted?  If not, you should check back again in a day or two.

Transfer and "Change of Campus" Students may also run into issues if they were not properly released from their previous campus before being accepted by the USC Aiken Office of Admissions. Even if you only took college credit courses in high school, the system may still treat you as a "change of campus" student.  Please call your old Admissions Office to ensure you were properly released.  Then contact the USC Aiken Office of Admissions at 803-641-3366. Explain the issue you're having to them and let them know the Help Desk has asked you to check that you are properly accepted after a transfer.  Once this is completed, please try the steps above again.

Still can't get in?

If you are still unable to log into email after completing all of the steps above, please contact the Help Desk with any issues you've found during troubleshooting.

Having this information will allow us to quickly assist you in resolving the issue.  We may be able to help you directly ourselves, or we may get this information from you to work with our counterparts in Columbia to resolve the issue.

To log into your email account, simply click the Email link at the bottom of the USC Aiken website, or go to: https://portal.microsoftonline.com

• For username, enter your USC Aiken email address (This email address is being protected from spambots. You need JavaScript enabled to view it.).
• For your password, enter the same password as the one you use to sign into campus computers and wi-fi.
• You may be presented with a screen full of options such as Mail, Work Online, Excel Online, OneDrive, etc.  Click the Mail icon.
• During your first sign-in, you'll be asked to set your Time Zone.  Eastern Time is the 16th from the top of the list.

You'll then be taken directly to your Inbox and can begin using email.

Connecting a mobile device to your USCA Email account is fairly simple.  We've included basic instructions below.  If you run into any issues, please bring your device to the Help Desk.  We're happy to walk through the setup process with you.

Setup an iOS device

1. Go to Settings
2. Add Account
3. Tap Exchange
4. Add a new Exchange Account or Corporate Account
5. Enter your full email address and password
6. Connect
7. Choose which options you would like to sync: Mail, Calendar, Contacts, etc.

Setup an Android device

1. Open the Mail app on phone
2. Add a new Exchange Account or Corporate Email Account
3. Enter your full email address and password
4. Click Next
5. Select the Sync Options and Update Schedule
6. Click Next

Setup for Windows Phone

1. On Start, flick left to the App list, tap Settings, and then tap Email & accounts
2. Tap Add an account, and then tap Office 365
3. Enter your full USCA Email address
4. Tap the Password box, and then enter your email password
5. Tap Sign in

Help for Issues

If you run into any issues setting up your device, you may want to check Microsoft's help site for instructions specific to your device.  You'll find those on the Office Web App Help page.