The Help Desk is your single point of contact for computer, technology and IT-related questions and support.
This website should be your first point of contact with the Help Desk. It includes answers to the most frequent questions from students, faculty and staff. If you can't find an answer here, feel free to contact us or stop by for assistance.
Appointments are available all year...including throughout the summer! Instead of waiting until classes start, stop by any time for assistance! To ensure someone will be here to help you quickly, be sure to call or email for an appointment. We'll sit down with you in the lab or one of our offices, walk you through setup of all your accounts and devices, and answer any questions you might have about technology on campus.
To update your voicemail box, please follow the instructions found here:
To update your voicemail box, please follow the instructions found here :https://www.usca.edu/help-desk/faculty-staff?view=topic&id=56
- If you have already setup your voicemail box, choose “How do I change my personal greeting?”
- If this is the first time you’ve setup your voicemail box, choose “How do I setup my voicemail account?”
- If you do not know your voicemail passcode, choose “How do I reset or change my voicemail passcode?”
To forward your phone to an outside line, please follow the instructions found here: https://www.usca.edu/help-desk/faculty-staff?view=topic&id=50
- Choose “How do I forward my calls?” to set your phone to forward all calls directly to an outside line.
To use VPN on your personal computer, please follow the instructions found here: https://www.usca.edu/help-desk/faculty-staff?view=topic&id=61
- If you need to install VPN on your personal computer, choose “How do I install Junos PulseSecure for…” selecting the option appropriate for your operating system.
- If you need to connect to PulseSecure/VPN, choose “How do I connect or disconnect to PulseSecure/VPN?”
- If you need to access the J-drive, K-drive or USCA Class folders remotely, choose “How do I access the K or J-drive while connected to PulseSecure/VPN?
As a reminder, USC Aiken’s Acceptable Use of Information Technology policy (AIT 107) prohibits the storage of student data on personally owned devices.
Due to the fluid nature of the current situation, these procedures may change. If changes are necessary, the web pages and links above will be updated to reflect any difference.
Several state required programs and systems, including the Impulse SafeConnect system used to connect laptops to campus Wi-Fi, are not yet compatible with the version of macOS just released.
Please do not update your personal or campus laptop if you intend to use it on the campus network at this time.
We will send an update when upgraded versions of the required programs and systems are released to us and available for use.
Stating April 1st, you'll see changes simplifying management of accounts used to access USC university services like Self-Service Carolina, Blackboard, MFA and many others.
Account Management Menu
Managing all USC University Services Accounts will now be done through a single Account Management Menu.
The menu offers these options:
- Account Claiming
- Update Account Settings
- Forgot Password
- Forgot ID's
- Need Further Assistance/Reclaim Account
Find more information on the new account management options for current students, faulty, staff and affiliates, here.
Forgotten ID's, Passwords and Security Questions
All users will now have the option to reclaim their own VIP accounts. No more calling USC Aiken Records or Columbia UTS to reset your VIP ID Security Questions. Now you can reset your own security questions and reclaim your account directly from the Account Management Menu.
The entire password reset function is now faster, simpler and more secure.
Even if you forget your User ID's you'll be able to reset and get access to your USC university services accounts online 24x7.
More Info on Account Management Changes
Account management is now known as Identity and Account Management (IAM). Want more information? You'll find everything on the IAM page.
The account students, faculty, staff and affiliates use to access local USC Aiken campus resources, like: the USC Aiken campus network, @usca.edu email, campus computers, Wi-Fi, VPN, shared drives and folders, PacerPrint, and all usca.edu websites, will now be known as the Pacer Account.
You'll still use the same username and passwords you always have to access USC Aiken campus resources. Unifying the branding of all accounts under one name (Pacer Account) just simplifies self-help resources and local account management making things easier for everyone.
To help prevent users from getting locked out of their account, automated alerts emails will be sent when your Pacer Account password is nearing expiration. You'll be reminded 30-days and 14-days before your password expires. Then beginning 7-days before expiration, you'll receive daily reminders.